Frequently Asked Questions
During our initial conversations we will talk with you about the scale of your project and how it compares to other, similar projects. Then, in our detailed planning process, you will receive a budget to accompany preliminary designs. Finally, you will receive a bid-priced contract defining exactly what your final design will cost.
We know you need good information to make good decisions, and cost is an important factor of those decisions.
Shopping for home remodeling services is not like shopping for a car – you just can’t test drive different models and compare the features.
That said, our planning process creates a “shopping experience” for you. We present different plan options to help you understand what’s possible in your home.
Our 3D models let you “test drive” and really get a sense of how the space might look and feel. Plus, our online portal lets you see all the details, options and costs, so you will be able to compare and make great “shopping” decisions once the planning is underway.
For tips and advice on how to begin the remodeling process, and ensure a better remodeling experience, download our “Quick Start Guide to Remodeling“.
Picking the right team to craft the changes for your home can be a daunting task.
You have to be sure the remodeler understands your home and lifestyle. This is a relationship that will last for months — you want to be sure you like your remodeling team.
Download our free guide: “The 6 Questions To Ask Before Hiring Your Remodeling Contractor” for advice on how to choose the right company for your project.
Throughout the entire process, you will have a dedicated team helping you with your project.
During the design and planning phase, your main point of contact will be your project’s Design Specialist.
You will be introduced to your Project Lead during the pre-construction walkthrough meeting.
Once construction begins, your project’s Design Specialist stays in contact to make sure things go as planned, but your Project Lead becomes your first point of contact. You will also be able to communicate with everyone on the team at once in your online client portal.
Telephone, text and email are all great communication methods. But with the magic of our online portal, questions posted there will be seen by the entire project team, ensuring you are taken care of right away. That will be the best way to stay in touch throughout your project. Always let us know if a particular communication method works best for you.
It is our goal to respond to all communication within one business day, usually faster if your project is under construction as well as during key points during your project.
Give us a call and we can give you a sense of how long projects similar to yours have taken and what the process has been like.
Typically, your project team will be working on 2-4 projects like yours at a time.
Bluestem always provides bid-price guarantees. Your bid-priced construction contract is accompanied by a detailed scope of work and a construction plan set. This contract is our commitment to you to complete the project at the price quoted.
The cost only changes for one of the following two reasons: You add something to the scope of the project, or there is a hidden or unforeseen condition (such as rotted walls) not knowable during a typical inspection.
Your online portal tracks all of the details so there is never a nasty surprise about costs or payments. You stay in control.
Our production team is committed to driving your project forward in the most efficient way possible, but we never want to risk quality by rushing things. The detailed planning that takes place before construction begins is one way we can assure the building process goes smoothly and according to schedule.
Between the construction contract and the beginning of construction activities – the pre-construction phase – we will concentrate on helping you make final decisions.
We will then provide a schedule for you in your online portal, where you will always be able to monitor progress and will receive daily updates.
You can expect that your project will be finished according to the schedule and that you will always know what’s happening.
The main causes for schedule adjustments are changes to the plan or the scope of work due to client additions or unforeseen conditions.
During pre-construction, we create a detailed plan to be able to deliver your project on time. Occasionally, factors such as weather, delays in manufacturing or inspection backlogs might cause a delay. We never want this to happen, but if it does, we will communicate as soon as possible and give you our plan to stay on track.
THE REMODELING INDUSTRY
The National Association of the Remodeling Industry (NARI) is an organization of high-quality remodeling professionals. NARI sets the highest standards of professionalism, good business and quality for its members.
We are proud members because we share the organization’s values of customer service and commitment, and we are fully committed to high standards, professional education, ethics and integrity.
Each year NARI members are encouraged to submit their work to be judged in several categories. The judging is done by remodeling professionals from another state and is anonymous. The winning projects are chosen on the criteria of: Demonstrating craftsmanship, solving technical problems and meeting the owner’s goals and needs.
Bluestem has won Contractor of the Year (CotY) Awards in 2010, 2011, 2012, 2013, 2015, 2016, 2017, 2018, 2019 and 2020, and National CotYAwards in 2016 and 2019.
In order to delineate the very best remodeling contractors, NARI provides a certification process for those willing to work to a higher standard. Certified Remodelers undergo additional training, testing, background and reference checks and must renew the certification periodically. Hiring a NARI Certified Remodeler is your assurance that you are hiring an outstanding professional.
The National Kitchen and Bath Association (NKBA) sets high industry standards and practices for the design and building of kitchens and baths. We work to all NKBA standards.
MN Greenstar seeks to drive positive impact to our environment by transforming residential building practices. We use the MN Greenstar standards to assure homeowners have choices to reduce waste, save energy and protect environmental quality as they improve their homes.